Root Cause Analysis Methodology & Implementation

This Root Cause Analysis course is designed to equip the participants with the knowledge and skills necessary to facilitate effective problem analysis. This course covers the systematic problem identification and the use of logic, data and process analysis to understand the problem, followed by root cause analysis and the recommendation of corrective actions to resolve the problem. The pertinent process of the verification of the effectiveness of the corrective actions and its integration to the overall business of the organisation to prevent recurrence will be discussed and demonstrated with quiz and case studies.

Venue:
401 Macpherson Road
#03-16/17 Macpherson Mall
Singapore 368125

AAIS Member: S$638.74/pax w/GST
Public: S$671.44/pax w/GST

(inclusive of S$17.44 registration fee, the amount is to be excluded from SkillsFuture (individuals) and SDF Funding (corporate))

Fees reflected are inclusive of 9% GST (in 2024).

Executives, Managers and Supervisors for Development, Manufacturing and Service sectors. Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators and anyone who wants to improve their ability to solve recurring problems and to drive productivity with measurable outcomes.

• Introduction

• Defining the Problem from the Symptom observed in the workplace

• Understanding the PDCA, Root Cause Analysis (RCA) process and it’s seven facts

• RCA Team Formation and the Team Dynamics

• RCA Tools
  • 5 Whys and Beyond (Process Flow & etc)

  • Cause and Effect Chart creation

  • Incidents mapping development with barriers analysis

• Data Collection and Analysis

  • Population versus sampling; options for sampling

  • Tools for opinions or less precise data

  • Tools for discrete and continuous data analysis

  • Tools for softer type data

• Method of establishing the Critical Factors

• Method of establishing the Root Causes

• Solution Options Analysis and selecting the Best Fit

  • Feasibility and Solution effect analysis

• Planning and Preparing the Proposal

• Methods of evaluating the effectiveness of Corrective and Preventive Actions

• Common Traps

  • Biases that affect RCA

  • Organizational culture

  • Structures of organization

• Case Studies

AAIS reserves the right to adjust the course pricing and to re-schedule or cancel any course due to unforeseen circumstances, course commencement is subject to minimum class size requirements.